正确答案：(b) The appraisal system should be well constructed and fair to both the individual and the organisation. However, there are a number of barriers, often because employees see the appraisal as one or more of the following:Confrontation due to lack of agreement on performance, badly explained or subjective feedback, performance based on recent events or disagreement on longer term activities.Judgement, the appraisal is seen as a one sided process based entirely on the manager’s perspective.Chat is the worst of all worlds. The appraisal interview is seen as an informal, loosely constructed and badly managed conversation without purpose.Unfinished business is when the appraisal is not seen as part of a continuing process of performance management.An annual event when the appraisal is seen as largely irrelevant and simply an event to set annual targets that quickly become out of date.A system of bureaucracy based on forms devised solely to satisfy the organisation’s human resources department so that its main purpose, that of identifying individual and organisation performance and improvement, is forgotten.